TERMS AND CONDITIONS 2023-2025
MEAL POLICY:
-
-Contracted HB is applicable for Dinner only and based on set menu /buffet.
-The rates quoted include breakfast daily in the City Café Restaurant.
-Adult meal supplement is applicable per person per day.
Child Meal Supplement:
0 — 4.99 years - Free of charge dinning with parents.
5 - 11.99 years - 50% of adult rate.
-12 years and above - adult rate is applicable.
OCCUPANCY:
-Maximum of 02 persons will be accommodated in a Standard room and child below 12 years sharing the same bed.
-Please note that if the child does not fit on the bed, Citymax Hotels will not be liable for any compensation.Triple occupancy room is not available in City Max Bur Dubai .If child does not fit on the bed Citymax hotels will not be liable for any compensation
Check In time/Check out time:
-Check-in time 1400 hrs / Check-out time 1200 hrs (noon).
Tourism Dirham Fee: (except Sharjah)
Tourism Fee of AED 10 is applicable in following hotels:
All above rates are quoted in AED and inclusive following taxes, fees and charges for respective Emirates.
Dubai - 10% service charge, 7% municipality fee, 5% VAT and subject to Tourism Dirham
Sharjah - 10% service charge, 5% VAT and 10% municipality fee Dirham.
Ras Al Khaimah - 10% service charge, 5% VAT and 7% destination fee, subject to Tourism Dirham
In room Amenities / Services
Individual climate control Air Condition
Remote controlled LCD TV
Hair dryer
Laptop sized digital safe
Tea Coffee Station with Tea/coffee sachets
In room refrigerator
Basic WIFI free of charge
24hrs Room service
Services / Facilities offered In House
Gymnasium
Roof Top swimming pool (not applicable for Sharjah).
Travel desk
Laundry Service & 24 hours security
Free schedule shuttle to Public beach and selected Malls (Subject to availability and change)
Personalized transfer can be arranged at an additional cost for Airport transfer.
• The hotel reserves the right to send a stop sale with 24 hours prior notice.
• The above negotiated rates must be featured or sold to B2B and packaged only, with one or more additional services.
• The above Citymax RAK rates are not valid for UAE residents & Hotel reserves the right to charge the guest Best Available Rate upon check-in, in the event of non-compliance.
• A maximum of 02 people will be accommodated in a Standard room and children below 12 years sharing the same bed.
• Please note that if the child is unable to share the bed with the booked parents, Citymax Hotels will not be liable for any compensation.
• The above rates are valid for a maximum of 9 rooms/ night, 10 rooms and above are considered as a group and quoted separately under special groups contract and terms.
• No information or images are ta be featured on the client's website without the prior consent of Citymax Hotels.
• Child Meal Supplement: 0 —- 4.99 years - Free of charge dining with parents
5 — 11.99 years - 50% of adult rate
12 years and above - adult rate is applicable.
• Check-in time 1400 hrs. / Check-out time 1200 hrs. (noon).
• No check in/ out is allowed on 31 December 2025.
• Individual climate control Air Condition
• Remote controlled LCD TV
• Hair dryer
• Laptop sized digital safe
• Tea Coffee Station with Tea/coffee sachets
• In room refrigerator
• Basic WIFI free of charge
• 24hrs Roam service
• Gymnasium
• Roof Top swimming pool (not applicable for Sharjah)
• Travel desk
• Laundry Service & 24-hour security
• Free schedule shuttle to Public beach and selected Malls (Subject to availability and change)
• Personalized transfer can be arranged at an additional cost for Airport transfer